Privacy Policy

JL NINE PTY LTD (ABN 27 697 570 764, "we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or purchase our products.

1. Information We Collect

We may collect the following personal information:

• Contact details: name, email address, phone number, billing and delivery address
• Payment information: processed securely by our third-party payment gateway (we do not store full card details)
• Order and transaction history
• Account details, if you create an account with us
• Technical data: IP address, browser type, device information, and browsing behaviour via cookies and analytics tools
• Any information you provide when contacting our customer service team

2. How We Collect Information

• Directly from you, when you place an order, create an account, subscribe to our newsletter, or contact us
• Automatically, through cookies and similar tracking technologies when you browse our website
• From third parties, such as payment processors and delivery partners, in order to fulfil your order

3. How We Use Your Information

• Process, fulfil, and deliver your orders
• Communicate with you about your order, account, or enquiries
• Provide customer support
• Send marketing communications, where you have opted in (you may unsubscribe at any time)
• Improve our website, products, and services
• Detect and prevent fraud, and comply with legal obligations

4. Disclosure of Your Information

We do not sell your personal information. We may share your information with:

• Payment gateway providers, to process transactions securely
• Shipping and logistics partners, to deliver your order
• IT service providers and website/e-commerce platform hosts
• Marketing and analytics platforms (e.g. email marketing tools, Google Analytics)
• Government or regulatory bodies, where required by law

Some of these third-party service providers may store or process data on servers located overseas (for example, cloud hosting or email marketing platforms). Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles.

5. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyse site traffic. You can disable cookies through your browser settings, though this may affect website functionality.

6. Data Security

We take reasonable technical and organisational steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us at jlnineptyltd@gmail.com. We will respond within a reasonable timeframe, in accordance with the APPs.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (for example, taxation and record-keeping obligations).

9. Complaints

If you have a concern about how we have handled your personal information, please contact us first at jlnineptyltd@gmail.com. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "last updated" date.

11. Contact Us

• Email: jlnineptyltd@gmail.com
• Phone: (+61) 467 255 569
• Address: 4 Christopher St, Springvale VIC 3171, Australia