Shipping Policy

This Shipping Policy explains how JL NINE PTY LTD (ABN 27 697 570 764, "we", "us", "our") processes and delivers orders placed through our website. By placing an order with us, you agree to the terms set out below.

Order Processing Time

• Orders are processed within 1–2 business days of payment confirmation (Monday to Friday, excluding public holidays).
• During peak periods (e.g. sales events, Christmas) processing may take up to 4 business days.
• You will receive an email confirmation once your order has been dispatched, including a tracking number where available.

Shipping Methods & Delivery Times

We ship Australia-wide using trusted carriers, including Australia Post and/or licensed courier partners. Estimated delivery times after dispatch are:

• Metro areas (VIC, NSW, QLD, SA, WA, ACT metro): 2–5 business days
• Regional areas: 5–8 business days
• Remote areas (NT, TAS, remote WA/QLD): 7–12 business days

These are estimates only and are not guaranteed. Delivery times may be affected by carrier delays, weather, public holidays, or circumstances beyond our control.

Shipping Costs

• Shipping costs are calculated at checkout based on order weight, size, and delivery destination.
• We may offer free standard shipping on orders over a specified amount, as displayed on our website at the time of purchase.

Order Tracking

Once your order is dispatched, you will receive a tracking number via email. You can track your parcel directly through the carrier's website. Please allow up to 24 hours for tracking information to update after dispatch.

Incorrect Delivery Details

Please ensure your shipping address is correct at checkout. JL NINE PTY LTD is not responsible for orders delayed, lost, or misdelivered due to incorrect or incomplete address information provided by the customer. If you notice an error, contact us immediately at admin@jl-nine.com — we will do our best to amend the order before it is dispatched, but cannot guarantee changes once an order has been processed.

Lost or Damaged Parcels

If your order does not arrive within the estimated delivery window, or arrives damaged, please contact us at admin@jl-nine.com within 7 days of the expected delivery date so we can investigate with the carrier and arrange a resolution (replacement, refund, or reshipment) in accordance with our Returns & Refund Policy and your rights under the Australian Consumer Law.

International Shipping

At this time we primarily ship within Australia. If international shipping is offered, delivery times, customs duties, and import taxes are the responsibility of the customer and vary by destination country.

Contact Us

For any shipping questions, please contact us:

• Email: admin@jl-nine.com
• Phone: (+61) 467 255 569
• Address: 46-58 Buckingham Ave, Springvale VIC 3171, Australia